Based on my experiences, including my involvement in the Rainbow Employee Resource Group (ERG), my observations of diversity and inclusion at Xero are that they are deeply embedded in the company culture and demonstrated through tangible actions rather than just policy. Psychological Safety and Accountability One of the most significant observations I have made is the genuine commitment to psychological safety. There was an instance where content shared on a company wide channel was not aligned with our inclusive values. I felt empowered to provide direct feedback, which was taken very seriously by senior leadership. The matter was resolved promptly and included a direct apology, demonstrating a culture where speaking up is encouraged and accountability is taken at all levels. This shows a real commitment to maintaining a respectful environment for everyone. Employee Led Community and Advocacy My involvement with the Rainbow ERG has shown me that these groups are more than just social networks; they are influential platforms for community, support, and advocacy. These groups provide a safe space for connection and have a real voice within the business. For example, our ERG has collectively made decisions on external engagement based on company actions, showing that we are empowered to advocate for our community's interests. This grassroots involvement is a vital part of Xero's D&I framework. Equity in Access and Development Xero demonstrates a commitment to equity through programs that create alternative pathways into technology. The Take2 program, for instance, provides opportunities for individuals from non-traditional backgrounds to enter the industry. My own mentoring relationship with a Take2 colleague has given me firsthand insight into how valuable this initiative is for creating a more diverse talent pool. Furthermore, there is a strong focus on holistic employee wellbeing. The support I have received to manage personal health matters demonstrates an organisational culture that provides equitable access to the resources and flexibility people need to bring their whole selves to work, and to be supported through challenging times.
From what I've observed, Xero seems to have great diversity and inclusion practices in place. One way they uphold these with good online trainings for everyone to complete, and you mostly see respect play out in the offices and in virtual meetings. There seem to be solid procedures in place for when issues do arise and if needing to report anything. Retention I have been curious about and possibly a bit wary that redundancies can still be made
