The ACLU is a non-profit, non-partisan organization of people who believe in the power of action.
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There can be a gap in agency and responsibility between attorneys and non-attorneys.
It’s a huge organization, so there can be shifting priorities and miscommunications between departments.
It management is lost at best. They are not honest with staff. They reward bad behavior and mediocrity. Management will not listen to any suggestions from team and they violate contract rules with the union regularly.
Justice isn't profitable easy to come by or profitable.