American Water is the largest publicly traded water and wastewater utility company in the U.S.
A lot of corporate filler roles, do they really serve a purpose?
Poor communication and care for employees.
Training was non-existent and expertise was in short supply. Management spent most of their time sweeping failures under the rug.
If anything goes wrong during the enrollment or verification process, do not expect compassion or flexibility. During a major holiday week with a pregnant wife at home, my family was denied dependent coverage for two months resulting in thousands of dollars in medical bills.
They’ll fire a union employee for hearsay, no proof of any wrongdoing, but won’t investigate a company employee who got arrested for shoplifting. They change the rules daily and have no respect for union employees, and you’ll notice it during negotiations. I brought up a safety concern to a foreman one time and I was basically dismissed and told to do my job anyways.