GEICO is a leading auto insurance company providing affordable coverage and exceptional customer service.
Every other aspect of the job! Most supervisors are new and are “yes, men/women” for the managers.
Aggressive Metric Tracking: GEICO relies heavily on quantitative performance systems. Staff members are closely monitored on specific metrics, including call handle times, wrap-up windows, and break durations, which many describe as restrictive micromanagement.
The gaslighting was outrageous. Leadership will also add on a metric to KPIs and cut the bottom 10-20% and then say "Well while we agree your supervisor should show you how to look at the reporting, it is not in their job description to understand for you."