Etax is Australia’s #1 online tax return service provider, using cutting-edge technology to transform the way Australians lodge their tax returns.
Onboard training was intensive and the company conducts several inhouse trainings depending on needs assessment. Graduates are paired with buddies to seek assistance in complex matters and the buddies are available and knowledgeable.
Training given at the start of the journey was great. However, it would be better if we have access to all the material in the middle of our journey as reviewer supporters. Sometimes we would encounter something really new but if the materials are provided , i believe we can have a read and sort of understand the basics then ask a TL. However, I really love the idea of having a buddy TL. It is really a one on one situation so it is more hands-on explanation received.
The initial training sessions provided a solid foundation in Etaxs system, process and workflow which made it easier to transition to client work. Beyond that i have been receiving ongoing informal mentoring from team leaders and senior staff.
Provide full training and knowledge beforehand and support is always there