My manager Kat consistently made herself available, even during busy periods. She prioritised regular check-ins and ensured I had access to the right resources by proactively engaging other team members like Hart. Her empathy and openness created a safe space for learning, which was especially valuable as I navigated my first Business Analyst role. She also acted as a mentor, offering career advice, helping me understand NAB’s standards, and guiding me through risk-aware delivery. Her support helped me build confidence and independence while still feeling backed by the team.