Telstra

The work I do is definitely meaningful, I love my job and the projects I've been getting which is why it's so confusing when I feel disconnected with the company.

As a graduate, dependent on the team. Previous team the tasks that were given were routine and repetitive which became tedious. Current team deals with different tasks every project, learning ceiling is a lot higher and challenging

Each day, I respond to customer enquiries. I primarily resolve phone repairs, returns and replacements. I also design new processes to streamline working practices. I also use help launch new products. This requires excel work, emailing, a number of team meetings, product management and project management through Telstra's online software. There are also lots of Telstra wide information seminars. I also attend off-site events to learn about technology and infrastructure. I also get to talk with my colleagues.

As a graduate engineer, I get to experience how the things I learned applied in the production environment. I get hands on experience with the network devices and to see how they operate. Also, other tasks such as coming up ways to automate the process, building systems etc

A lot of process work is involved in my standards and while great, is not super fulfilling as I do not see how it directly impacts our customers.